Shipping Policy – Quetta Qaleen

At Quetta Qaleen, we are committed to delivering premium-quality carpets, rugs, and curtains safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

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 Order Processing Time

• All orders are processed within 1–2 business days after confirmation.

• Custom or special orders may take 3–7 business days to prepare.

• Orders are not shipped on Sundays or public holidays.

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Shipping Areas

• We currently deliver across Pakistan.

• International shipping may be available on request (contact us for details).

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 Delivery Time

• Standard delivery time: 3–7 business days (depending on your city).

• Remote areas may require additional time.

• During sales or peak seasons, delivery may take slightly longer.

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 Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.

• Free shipping may be available on selected products or during special offers.

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 Order Tracking

• Once your order is shipped, you will receive a tracking number via WhatsApp or email.

• You can track your order through our courier service or by contacting our support team.

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 Incorrect Address or Failed Delivery

• Please ensure your shipping address and contact details are correct.

• Quetta Qaleen is not responsible for delays or failed deliveries caused by incorrect information.

• If delivery fails, the order may be rescheduled or returned.

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 Damaged or Lost Items

• If your product arrives damaged or defective, contact us within 24 hours of delivery with photos or videos.

• We will investigate and provide a replacement or solution according to our policy.

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 Customer Support

If you have any questions about shipping, feel free to contact us:

 WhatsApp: +92 311 5370357
 Email: info@quettaqaleen.com

We’re always here to help you!